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Hey, that’s not James Bond…but

November 23, 2008

I went to see the new Bond movie the other night.  I’d heard some mixed reviews but I’m a fan of the whole ‘Bond’ thing.

A new Bond movie is an experience and fans know what to expect: The opening sequence, the song, the stunts, the Bond girl, the theme music.  Gotta love the theme music.  The movies may not always be great, but they’re consistently entertaining.  And the formula works.  The last Bond movie – Casino Royale - grossed well over $400 Million worldwide.  That’s a pretty powerful brand.

I thought Quantum of Solace was a nearly perfect example of how to destroy a brand.  It was “New Coke” all over again for me.  (If you don’t remember the new Coke story then google it cause it’s classic.) But obviously not for everybody.

The movie has been a powerhouse internationally, grossing over $300 Million after only two weekends – domestically it’s also tearing it up.  No opening sequence.  Wrong theme music.  And the stunts and chase scenes cut so quickly and used such extreme close ups that they actually made me dizzy.  At one point I counted ‘one – one- thousand’ and there were three cuts in one second!  So what happened?  How has it become such a hit?

Research my friends.  Research, research, and more research.  It was a heck of a gamble though.  An almost completely new formula.  But it worked.

I had breakfast with a terrific and smart 24 year old yesterday – a perfect representative of the ‘Millennial’ generation.  She really liked the movie.  She said something like “You know, I read that they made the movie targeted for a 15 year old boy…and I’ve got just about the attention level of a 15 year old boy when it comes to movies.”  The filmmakers know all about Millennials.

The bet they made was that the Bond brand would keep the existing fans in their seats while the new formula would expand the market to create a whole new generation of Bond fans.  They knew their market and made a bet.  And it looks like a winner.

If I were you though, I don’t think I’d make such a bet in this economy.  I wouldn’t remake who I was.  Instead I’d focus on what it is about my company that most resonates with my customers and potential customers.

Most of us don’t have a huge research budget and an international audience.  But it does pay to talk to your customers in the coming days to be clear on what’s troubling them most and what you can do to help.

Then you’ll have a pretty good idea how to sharpen your message into one that’s relevant.

Getting aggressive in telling your customers and your prospects how you are relevant to them right now is the closest bet to a sure thing you can make.

[Please note: There will not be a column next week due to the Thanksgiving holiday.  So please allow me to wish you and your families a very happy Thanksgiving - Steve]

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Zero Sum Marketing

November 16, 2008

We operate in a smaller market. Albany, NY, the Capital of New York is currently #57 in the Nielsen market universe. About 180 miles to NY City and 170 miles to Boston – the two nearest major markets, Albany is no bedroom community. It stands alone as an island, and as such, it is highly insular.

[Read Complete Article on Stealing Competitor Customers and fighting for growth]

For mature, established firms, this market offers the advantage of being well connected, entrenched, and difficult to unseat. The downside for them is that once mature, if they are overly dependent on the local market – growth opportunities are limited. And when you stop growing, you’re vulnerable. Sharks need to keep swimming or they die. It’s the same with a business.

In this scenario, there are only four courses of action to pursue life sustaining growth:

  1. Steal your competitor’s customers
  2. Acquire your competitors
  3. Expand your product offerings
  4. Expand outside the local market

Each of these strategies warrant in depth discussion on their own.

Acquisitions can offer the upsides of greater scale, a broader customer and talent base, and potential synergies along with the attendant risk of what you can’t know about the acquisition target.

Expanded product offerings offer the hope of greater share of wallet from your customers, but risks diluting your expertise, and therefore your core message.

In the intermediate and longer term, I would argue that a mature company might pursue growth outside the local market as the most prudent strategy – perhaps by acquisition. Our Burst Marketing approach, however, disciplines us to focus on shorter term victories at the start of a campaign – and in a recessionary economy (which we believe will hang around for longer than anyone wishes) – short term victories breed hope and build momentum.

So when you’re huddling up around your strategy table this Fall, I want you to put on your battle armor and think about one thing – stealing your competition’s clients. Because in market’s like Albany, NY, the fight to grow and survive is just beginning.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Buy Together, Sell Together

November 9, 2008

In Hillary Clinton’s book It Takes a Village, her premise was that raising children today requires the participation of a broad network of caring people that includes family, friends, neighbors, churches and synagogues, teachers, and community groups.

I don’t need to remind you about what’s going on out there. The list of economic challenges is long. Honestly, many days I’m overwhelmed by it. But I’m a true believer in strategic optimism and I believe this can be a rewarding time for many businesses.

As a Strategic Optimist, I want to make my own luck. For my money, I’m betting that Ms. Clinton’s ‘village’ thesis applies: It’s going to take a village to succeed in this economy – and succeed we can.

The principles for marketing success remain the same; a core message, a long term communication plan, and effective offers with a strong call to action. It’s your communications plan (and your operations plan as well) that should embrace a likely approach this economy will demand – joint community effort.

Cost will accelerate as a major theme in the coming months. Therefore strategies must include the buying power offered by creating and participating in cooperatives, associations, and alliances. Equally, if not more importantly, revenue and cash flows remain the food that fuels any meaningful success. And community building and activation will produce the greatest return from resources allocated.

Joining the Hunt

Networking and ‘leads’ groups have proliferated for years. Their primary mission is to look out for potential contacts that could lead to business for other members of the group. It does in fact produce some success stories, but all too often they are inwardly focused. People look at what the next member can do for them. The concept of team does not seem to take root in these organizations.

What I’m talking about isn’t just the occasional referral that colleagues may offer each other. Rather, I’m talking about going hunting together, putting the odds of success in your favor. In our business at Burst Marketing, we rely on our growing Creative Network for more than just executing the projects that we can bring to them. They are our partners – all of us working together as a team to create business for each other. They are core members of our community, our village.

Neither we nor they can be as successful on our own in generating new business as we can together in a knock down, drag out environment. Together, operating with a shared vision and with well defined expectations, we can increase the odds of our success – and position ourselves for market leadership when the economy begins to flourish once again.

We are going to see neglected approaches to building revenue and saving money reappear in the daily approaches of those that will prosper. Competitors may band together either in formal alliances, informal initiatives, or may merge outright.

Distribution channels linking national and regional companies with smaller organizations offering a strong local presence will take root. B2B customers will seek new business opportunities together with suppliers, while retailers and other B2C businesses will work harder than ever on service to secure customer loyalty. Watch as barter groups resurface. Networking and leads groups grow.

These old-time strategies are further enhanced by today’s communication tools. Social networks will march on – bigger than ever. Traditional advertising and direct marketing will continue their paths towards integration with online tactics of every stripe.

All these approaches add up to the creation of modern commercial villages.

‘Buy local’ is a movement promoted as a means to deal with the threat to the survival of community farms and businesses while addressing aspects of global warming.

To combat the threat posed by a contracting economy, now’s the time to embrace an old philosophy made new again – ‘buy together, sell together’.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Stand with those you depend on

November 5, 2008

When all is said and done, volumes will be written about the election of Barack Obama tonight. It’s historical significance. The unprecedented challenges the next President will face. The uncertainly and fear that has gripped families, communities, and businesses large and small.

There will be still more written on what I refer to as the “Obama Strategy” for building a community of financial, organizational, and human support. For getting out his message, providing a compelling call to action, and making it easy for supporters to get involved if they wished.

This was his “marketing” strategy. And we will be dissecting it for some time, because I believe it is the blueprint for successful tactical execution in this and in fact any economy. I’ve built Burst Marketing’s platform for our customers by learning from this blueprint and following some of its tenets.

But the “how to’s” can be saved for future discussion. Tonight the lesson is about how unity has won over divisiveness. People have been pent up, starving for hope. They’ve craved humanity. Inspiration, a reason to nurture optimism. The Obama campaign’s message, many have argued, has been full of rhetoric. And they are right. But it cannot be argued that the message has been one of empowerment, humanity, and hope.

Today, more than at any point in recent economic history, your supporters need hope. In the last decade and a half, we’ve watched customers’ expectations lowered to the point where they barely recognize good, human service. They’ve become cynical. In place of true quality, personal service, customers have vehemently demanded ever lower prices and better value in part because they feel they can’t have what they truly crave.

When they encounter someone who actually makes a difference, they are at first stunned, and then become loyal for life.

Employees, suppliers, vendors, partners and more of your constituents crave respect and want to respect you. They WANT to like you. The lesson tonight is…let them.

These are the people you depend on. You should include your family and close friends in that mix as well. Tonight we are reminded that even though the world is flat, connected, and moving at warp speed – it still depends on human interactions and relationships to make things run.

Look for the messages and approaches, personally and for your business, that tell people you stand with them. That’s the heart of the matter. Then we’ll get the word out.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Emotions rule…so get comfortable

November 2, 2008

In just a couple more days, the nation will be sending out a job offer letter to the man we’ve chosen to become the 44th President of the United States. Such will mark another milestone in a year to remember, and another event that triggers fierce emotion.

(for more on creating a comforting message click here)

On Friday, I was listening to a discussion on my local NPR station with an engaging psychologist. The topic was the effect of extreme stress on people brought on by all this worldly chaos. It’s true. You feel it, I feel it – and our customers feel it.

There are two Holy Grail emotions of direct marketing: Fear and Greed. To trigger immediate action, nothing beats the extremes of fear and greed. But you can’t build long term relationships based on extremes. In the darkness, people need light and leadership. They need hope.

The right emotional appeal for today is Comfort. It’s that good feeling you get in your gut when you know you’ve got a friend – like warm soup on a cold winter day.

M’m M’m Good!

Think of some of the classic advertising campaigns and their human approach. Campbell’s Tomato Soup – such soothing comfort in that simple red-and-white can. M’m m’m good! And Coca-Cola – that sweet, satisfying taste, gulped from that funny-shaped bottle. And Frosted Flakes – like Tony the Tiger says, “They’re G-r-r-r-eat!”

[Note: On September 29, 2008, the Dow Jones Industrial Average fell 777.68 points and the only member of the S&P 500 to post a gain was Campbell Soup]

Studies have shown that people connect to these products on a deeply emotional level. These are quality products for sure, but customers first tried them because of their great brand personalities. And once they were in, those products became friends for life. Coke drinkers rarely switch to Pepsi, or vice versa. Not gonna happen.

Why? Because they love their product. They’ve made a strong emotional connection to Coke or Pepsi or Campbell’s soup, one that engenders not only passion, but fierce loyalty as well.

In the topsy turvy world we live in right now, think long term. Fear and greed may get people to jump, but comfort will get them to sit down beside you.

Posted by: Steve Banis and Rich Hallett


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net