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home | Blog

Is the Little Guy Always Wrong?

February 22, 2009

Back in my days of running an investment firm, I practiced a well regarded approach to investing. The Contrarian approach holds that when the masses start chasing something down, it’s time for the professionals to move onto something else.

Basically, professional investors think that when the little guy has caught on – the big opportunity is over.

That brings me to the hot topic of social media marketing.

The time for the easy money is over.

But that won’t stop many advertising agencies and social media ‘experts’ from trying to cash in on the enthusiasm of the masses.

Here’s what tells me that the “go-go” days of social media are over-

This past week, my partner Laurie attended a panel discussion here in the Albany area with 3 marketing hot shots talking about social media. That was just one of at least 5 different events on the topic scheduled for the the greater Capital Region in the next 30 days.

The topic is hot as a pistol on Marketingprofs and MarketingSherpa as well.  Local chambers and economic development groups are allowing some marketing insiders to get on their social media soapboxes as well.

As they used to say, “everybody’s doin’ it.”

Social media isn’t free

So should you think the social media trend is flaming out?  Well…yes and no.

While Facebook, LinkedIn, Twitter, YouTube, Stumbleupon, Squidoo, and hundreds more social sites are adding thousands of new members a month – only a few marketers will tell you the truth.

It takes tenaciousness, dedication, ingenuity, and an interesting point of view to make a mark in social media.

Most people are coming to seriously consider social media as a marketing tool because of two main reasons:

  1. They’ve heard about it for some time from their ‘cool’ marketing friends and now they want to do it too
  2. They’re hard pressed to find cheaper ways to market and many think social media is free

The first reason reminds me of my mother asking me if I’d jump off the Brooklyn Bridge if everyone else was ‘doin it.’  The second reason is total bull.

For social media to work, it needs to be a part of a broader integrated marketing program. You’ll need to feed it with content, content, and more content.  Interesting content. Useful content. Provocative content. By the way, it’s the same with blogs – the last trend everyone had to do.

Now the web is littered with abandoned blogs.  Soon it’ll be littered with abandoned social net pages and bookmarks as part of a program that some advertising agency or marketing firm sold you.

Marketing is hard work. It doesn’t have to cost a fortune, but it doesn’t follow the “Field of Dreams” strategy either – “if you build it, they will come.”

No they won’t.

Begin with a purpose for your social media effort. Find traditional as well as unconventional ways to get the word out about your page. I’ve seen many use Ebay, Craigslist, and the local coffee shop to gather followers. You’ll need to become a part of the culture. by commenting on others’ blogs and posting on others’ walls.

Bottom line – the little people have caught on. Now the real work begins.

Posted by: Steve Banis

 

Why You Need an Opinion

February 15, 2009

Recently, I saw Frost/Nixon, a good movie with two outstanding performances. Watergate is just another pleasant memory from the gift that was the 1970s.

I’ve already written about the parallels between the economic conditions in the 70s and those of today. But the round the clock watch of Congress negotiating how to spend $800 billion of our money reminds me how perception takes hold in America today.

And remember, perception is reality.

Back in the days of the Nixon presidency, Americans got their news from Walter Cronkite and the daily newspaper. The U.S. mail was the primary way to send and receive written information. Basically, the breadth, depth, and speed of information was regulated by the means of distribution.

Opinion on Steroids

Cable news changed that. Now, instead of waiting for the evening news or the morning paper, news was availalbe 24/7. And the first Iraq war put CNN and Bernard Shaw front and center.  More information. More quickly. Opinions forms overnight.

Then the Internet. At first we could only view printed stories from CNN (and some others) and the big dailies. It spread like wildfire. And the evolution of Web 2.0 – interactivity – turbocharged it all.

Blogs, community boards, chat forums, IM, and more have put the ‘news’ in the hands of everyone with a computer. YouTube made everyone with a cellphone an on the scene reporter.

Quite simply, there is really no such thing as an exclusive story anymore. Everyone reports the news – and it comes in pieces.

That’s why news has been replaced by commentary. There’s just so much information streaming 24/7, all chopped up in little bits. Someone needs to present the big picture…and help you form and opinion.

What does it mean to me? That’s what people ask. They want your opinions. They’ll process them – some quickly and other more deliberately. Then they’ll make up their minds.

Don’t let competitors shape your customer’s opinion

Today’s TV and radio personalities – talking heads, pundits, spinmasters – are paid to help shape your opinion. Some are pretty good at it too. So are some of your competitors. You know who they are.

You’ve got to have an opinion. When you craft your core marketing message – the clear definition of who you are – be sure to clearly delineate your expertise and the additional reasons why people should believe you.  Your ongoing marketing communication should reinforce your expertise with easy to understand issue summaries, opinions, and calls to action.

News is no longer news. Opinion has taken its place. Which shapes perception.

That’s your reality.

Sure there’s something very troubling about this evolution. It’s just like health care and retirement planning, the onus is on the consumer to make decisions for themselves.

But first they’ll need your opinion.  Build your platform and give it to them.

Posted by: Steve Banis

 

Are You Easy?

February 8, 2009

My family took me to dinner for my birthday the other night.  Everybody in my circle knows we’ve opened a new office so most of my presents were kinda work related.

My son thought otherwise. He got me a new CD that he thought was “daddy-ish” – new age piano. Very zen. Clearly my boy thinks I need to take a chill pill.

After dinner I thought I’d break out the new CD and listen with my coffee and leftover cake.  I’m not going to go into details – but the 10 minute fight I had with the CD packaging did not leave me feeling very zen. If the music industry wants to know why CD sales have dropped so precipitously, they can add terror packaging to music downloads.

They made it impossible for me to enjoy the gift of my new CD.

Many businesses are packaged like that CD. They make it nearly impossible to enjoy the experience of doing business with them. A couple of months ago I wrote about Microsoft’s insanely ineffective inbound call center that turns off prospects even before they can get information about their products.

Companies who have a virtual monopoly are notoriously hard to do business with. Just mention the names of Time Warner, Verizon, or National Grid here in Albany and people will instantly shoot you dirty looks.

Open you door – wide

The ease of doing business is one of the key drivers of winning new customers and keeping you existing customers satisfied and loyal. I’m old enough to remember the first bank ATMs.  Before ATMs, everyone stood in line for all of their banking business. ATMs and credit cards are the reason no one seems to carry cash anymore – you can grab 50 bucks almost anywhere.

A Self service checkout at the local supermarket gives you a sense of empowerment because you perceive a greater sense of control over the transaction.  Even some offices of the Department of Motor Vehicles – long the poster child for poor customer service – allow you to make an appointment to take care of your needs without standing in line for hours.

Don’t make the mistake of forcing customers and prospects into a single path to accessing your products and services.

Take a look in the mirror and act accordingly

Does your website provide clear contact and customer service information?

Does your phone system let people easily talk to the person they want to reach?

Do prospects have to get company or product information ONLY from a salesperson?

In this 24 x 7 world, customers will do business when they want, where they want, and with whom they want.  Your job is to be sure to make your entrance way as wide as possible.

Posted by: Steve Banis

 

A Break In The Action

February 1, 2009

This week we take a break from heavy strategic talk to celebrate an unofficial national holiday – the Super Bowl.  Annually the highest rated single television broadcast in the U.S., the Super Bowl is expected to draw 130 million viewers in America and nearly 1 Billion in 234 countries worldwide. (see Voice of America article)

For those of us in the marketing business, the Super Bowl is more than the game on the field and the halftime show. It’s about the strategic decision to spend $3 million for a 30 second ad and how to make it pay off (although the economy has forced some last minute discounting by the network).

Since you’ll be thinking about advertising during the game (at least some of the time), here are the 3 biggest lessons to remember:

  1. Don’t Hide - the economy makes it even more important to communicate
  2. Get Permission – because so many people watch for the ads, they’re basically giving you permission to sell to them.
  3. Integrate – use different tactics to get more bang for your buck. Smart Super Bowl advertisers make every attempt to integrate Internet and social networking tactics, along with advance PR and direct marketing.

I typically root for the underdog. Phoenix in this case.  To me, it’s like helping a smaller business beat the big guys. I like winning smart.

Speaking of smart, here’s Mary Ann Rogers’ take on the big game and the need to keep your message out in front.  (Steelers 27 Cards 20; My heart’s with the Cards but my head knows better. Now if the Cards had a running game…)

The Super Bowl is here

People everywhere are stocking their fridges with an endless supply of beer, chips and deep-fried goodies.

And since I have no personal affiliation with either of the teams playing in Sunday’s game, I will resign myself to watching the next best thing – the Super Bowl commercials!

Taking into account the current economic state and the fact that a thirty second spot costs a whopping $3 million, can we expect this year’s commercials to be as effective as in years past?

In previous blog postings, Banis Marketing has advised area businesses not to run for cover during a recession, but rather market smarter and more efficiently. And from the looks of a recent CNN.com article, several big-name NFL sponsors like Anheuser-Busch, Audi, Bridgestone, FritoLay and GE are doing just that. (Click here for more.)

It’s Worked Before

Anheuser-Busch, famous for their Clydesdales and talking bullfrogs, has been a cornerstone of Super Bowl advertising for years, winning the top spot in USA Today’s “Ad Meter” for the last decade. This year the brewer has recruited comedic star Conan O’Brian and purchased an additional 30 seconds of air time, ramping up their total commercial time to four and a half minutes.

Anheuser-Bush chief creative officer Bob Lachky said, “We’re trying to reassure the viewer, and our consumer, that we’re here and we’re strong and we’re never changing.” (Click here for more.)

That’s exactly the right message to send in this economy. Remind your target audiences that you’re relevant and reliable.

“What makes the Super Bowl unique is that this is the one time every year where, instead of complaining about advertising, we celebrate advertising,” said Peter Blackshaw, chief marketing officer for Nielsen Buzz Metrics. “You can’t really beat the reach.”

But not everyone is embracing this idea of recessional-style marketing. Past Super Bowl advertisers FedEx and General Motors will not be running ads in this year’s game. Blaming the economy and “bad timing,” these two giants aren’t willing to pay the hefty price tag for ad space.

“As a country, we are in unprecedented economic waters,” said Steve Pacheco, managing director of advertising at FedEx. “A Super Bowl ad buy is not where we should put dollars at this time although, in the past, the value of doing so for FedEx has been indisputable.”

While most Capital Region businesses won’t be running ads in the Super Bowl, the need to out in front of your target audiences is still the same.

So if anyone gives you a hard time for paying too much attention to the Super Bowl commercials on Sunday, just tell them its market research.

Posted by: Steve Banis and Mary Ann Rogers