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If Pavorotti sang in the Subway…Burst Marketing

January 5, 2011

My partner Dave Borland forwarded a wonderful email about a social experiment recently done by the Washington Post.

File this under the heading “there’s a right time and a right place for everything.”  Here’s the story:

In Washington DC , at a Metro Station, on a cold January morning in 2007, this man with a violin played six Bach pieces for about 45 minutes.  During that time, approximately 2,000 people went through the station, most of them on their way to work.  After about 3 minutes, a middle-aged man noticed that there was a musician playing.  He slowed his pace and stopped for a few seconds, and then he hurried on to meet his schedule.

Joshua Bell in DC Metro

Joshua Bell in DC Metro

About 4 minutes later:

The violinist received his first dollar.  A woman threw money in the hat and, without stopping, continued to walk.

At 6 minutes:

A young man leaned against the wall to listen to him, then looked at his watch and started to walk again.

At 10 minutes:

A 3-year old boy stopped, but his mother tugged him along hurriedly.  The kid stopped to look at the violinist again, but the mother pushed hard and the child continued to walk, turning his head the whole time.  This action was repeated by several other children, but every parent – without exception – forced their children to move on quickly.

At 45 minutes:

The musician played continuously.  Only 6 people stopped and listened for a short while.  About 20 gave money but continued to walk at their normal pace.  The man collected a total of $32.

After 1 hour:

He finished playing and silence took over.  No one noticed and no one applauded.  There was no recognition at all.

No one knew this, but the violinist was Joshua Bell, one of the greatest musicians in the world.  He played one of the most intricate pieces ever written, with a violin worth $3.5 million dollars.  Two days before, Joshua Bell sold-out a theater in Boston where the seats averaged $100 each to sit and listen to him play the same music.

This is a true story.  Joshua Bell, playing incognito in the DC Metro Station, was organized by the Washington Post as part of a social experiment about perception, taste and people’s priorities.

The Post’s researchers throught that one conclusion of the study was akin to stopping to smell the roses – missing the beauty around us as we rush through life.

Beauty feed the soul.  But we’re here to make money.  So as professional marketers focused on growing a business we would ask this question:

Even if you had the best product

Or the best service

Or the best price…

Would anybody stop and pay attention if they weren’t in the right frame of mind?

The old adage “Location.  Location.  Location.”  doesn’t just apply to Real Estate.  It applies to everything about how your business is perceived.

Just as a house in a good school district will be worth more to families with young children, your products and services will be worth more if they solve a particular problem for a customer or client.

Just as umbrellas sell better in the rain.  It’s about timing.  Right place, right time.

Always but always, be relevant.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Ignore the Bad Advice

Nowadays, it seems everyone is an expert in something. We all read blogs, follow those we like on Twitter, and skim Facebook for tidbits of knowledge we can take away and use to improve our lives and businesses. But when everyone is an “expert,” how do you know if you are receiving sage advice or snake oil? Here’s our take on the worst advice on the web.

The worst advice we see is thinking only of your long-term strategy (your 5 year plan, if you will). There is a fundamental flaw in this approach, and your business is bound to lose money if you follow that advice. We believe in short-term (6-18 month) strategies that create measurable results and are the basis to your long-term goals. So, what are the flaws in thinking only in the long-term?

Not testing your product. Testing is the only way to know if your product or service can live in the “real world.” Take a cue from big companies like Apple and GE – don’t skimp on R&D. Long-term strategists neglect to mention this core element of success.

Not testing your marketing plan and tactics. If you don’t test your plan and tactics, how will you know what works? If you approach your plan in the short-term mindset, you can adjust your tactics to fill needs and review the best practices for success. Long-term tactics are hard to measure and test.

Use gimmicks. Gimmicks rarely work, and most consumers are savvy enough to see through this. Many view a gimmick as a cover-up for a flaw in your product or service. Avoid gimmicks whenever possible. Long-term tactics don’t account for testing (see above), and suggest using gimmicks to fall back on to boost sales.

Be appealing to lots of people. WRONG! You might as well just dump cash in your in-sink-erator. Create a target audience with very specific demographics and psychographics, and create a “marketing GPS” to find it. This will allow you to test your message and hone in on the group most likely to benefit from your product.

We always craft our marketing campaigns to drive short-term results first. When we know what works in the 6-18 month time frame, we can create long-term strategies based on those results. Keep these tips in mind to avoid the “bad advice” pitfalls.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net