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Don’t Make This Common Social Media Mistake

February 28, 2010

[By: Braden Russom, Senior Project Manager for Burst Marketing.]

In a recent article on Mashable.com, Christina Warren made a mistake that I hear all the time. She writes:

“Social media does inherently mean that you are giving up the ability to centrally control the message.”

While her article is interesting (it’s about social media and the Grammy awards), I think she’s a bit off base on that point. Getting involved in social media does not mean giving up control of your message. It means accepting that you weren’t in control to begin with.

She goes on to talk about why companies who do ‘give up control’ tend to succeed in social media:

“However, what is interesting is that the companies that embrace and accept that grain of truth are usually those that are most successful with social media.”

It’s no mystery why this happens. It’s the same reason that a person who can admit his or her weaknesses is the one who eventually overcomes them. Once a brand accepts that the message is beyond it’s control, it can begin to influence the conversation in the right direction. It can begin taking steps to get people talking positively.

It’s not about giving up control. It’s about giving up the illusion of control. And the sooner a brand can do that, the better they’ll leverage new media.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Where’s The Caring

February 7, 2010

They may as well go ahead and declare today a national holiday.  As I write this, Super Bowl XLIV kicks off in a matter of hours.

Tens of millions will tune in.  Most for the game.  Regardless – it’s what they call “appointment TV.”  The Olympics start soon too.  American Idol is in full swing.  Fire up the DVR.

Pulling interest and creating loyalty to a group of stars or a certain concept is what network programming is all about.  They seek the magic formula that will get you coming back for every episode.  What gets you to care.

That’s your job too. What gets your customers to care about you?

The Albany Business Review has an article on Price Chopper’s (Golub Corp.) Fuel Advantage program this week.  That’s the program that gives you a discount on gas for shopping with them.  They’ve meshed two things you deeply care about.

Food and Gas.  Basic.

The equation is even clearer for them because local competition is among just a few major brands.  Although they are tough competitors – shopper in this market basically choose from Price Chopper, Hannaford, and WalMart when it comes to supermarkets.

You win the tug of war, more come to you.  Of course, there’s a new match regularly.  Each seeking that little edge over the other.

It’s more difficult to find the caring when you offer a product or service in an exceptionally crowded field.  Or if you’ve basically become a commodity.

Now what?

In this scenario, finding the caring often comes down to who’s the more relevant to the customer.  What are they looking for besides your offering?  Is it comfort and trust.  Personal relationship.  How green you are?  Convenience?  Who your other customers are?

It’s somewhat different in each market category.  Each geography.  Your job is to find it.  Find what’s most relevant to your targets and ensure that your businesses authentically offers it.

For years, saying something is the “Cadillac” of [insert type product of service] said it was the best of the best.  A “Chevy” or a “Honda” (sorry Toyota) means affordable and/or reliable.

Find the caring.  Be real.  And find your customers.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

I Will Never Fly

January 24, 2010

It’s almost Olympics time…and American’s are getting back in touch with the sports they never much care about during any other time.

So during last night’s figure skating tuneup (for watching it on TV), my friend asked me an interesting question -

“If you could be any Olympian, in any sport, what would it be?” “I’d like to be able to fly on my feet”, I said, “to win the 100 meter dash and be the world’s fastest human!”

Cool huh? Never happen. But ain’t it fun to dream?

Some businesses though, seem to confuse their dreams with reality.

One research project we completed on the Albany contractor market revealed this example:

This company, a top 5 player, is in on all the major bids in the market. They do good work and win their fair share. But, somewhere deep inside, they dream of being a beautiful showroom, dazzling the public with their offerings rather than embracing the hardhat that pays the bills.

That disconnect between who you really are and who you really want to be can create confusion among customers.

This firm did open a showroom, and our research showed that some of their commercial customers became confused about who they were. And, it cast doubt on whether they were focused enough on their core business to be awarded the next bid – regardless of their pricing. True or not – that’s not the type of doubt you want hanging out there.

There are many, smart tactical approaches you can follow to spread your wings into new markets.

Dreams of being a butterfly can provide ample motivation.  Be sure, however, to first embrace your inner caterpillar.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Flexible Not Permanent

January 18, 2010

The current issue of BusinessWeek features a story on the pervasiveness of a flexible, temporary workforce.

It’s not hard to understand why.

The Great Recession has made everyone gun shy. Using temporary workers is a way to hedge your bet. Wait until you can be sure business is back before taking on the expense hiring full-time workers.

26% of America’s workforce are “non standard” – temps, contract workers, and part timers. And from a risk-control perspective it makes sense.

But here’s a question:

Is your business part time? Is serving your clients and customers a part-time gig? How about sales?

The danger of a temporary work force is that they may have no real investment in your Company’s success. Caring about the job is a paycheck thing, not a customer thing.

Investing to add a qualified member of your team or paying to have a specific task done or hours filled -

Which is the bigger risk?


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Pass or Fail?

November 22, 2009

Here’s a quick customer service test:

On Saturday 11/21, Lego – they of Danish building block fame – put on an event called Lego Kids Fest at the Hartford Civic Center in Connecticut.

They promoted it in their magazine received by Lego Club members across the country, on their website, in calendars, all over locally and was picked up in many corners of cyberspace.

My son and his mom drove the 2 1/2 hours from Albany yesterday afternoon, he’s a Lego-head and a member of the club.

Turns out, they weren’t even allowed to get off the exit for the arena.

The event was mayhem.  It was oversold and over capacity.  The fire department started to eject attendees.  Hundreds of 7 year olds stood outside with their parents howling in disappointment.

My wife called Lego in San Diego and a customer service rep said that they hadn’t promoted it and were taken by surprise.  When informed that it was promoted everywhere an event could be, a supervisor came on and came clean.  “I’ve gotten calls from several families.  We just weren’t prepared.”

OK.  Fine.  A case of be careful what you wish for.  Now we’ll see how Lego will respond.

What would you do?

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Don’t Take The Meeting

November 8, 2009

One of the worst things any marketing organization can do is to take a meeting for the wrong reason.

A face to face meeting is a prime opportunity to accomplish something valuable in a business relationship.  So you need to be clear on why you want this meeting, and that whomever you’re meeting with has the same or similar understanding.

Recently, I attended a meeting where a consultant thought he was there to help a client develop an approach to solve a particular problem.  However, the client already had a pretty good handle on the plan of attack, they simply were looking for help to hone the plan and to execute it.

This joint misunderstanding led to frustration for both the consultant and the client and ultimately a major opportunity was diminished.

Moral: We work hard and spend money to make and develop new relationships.  Be sure there is up front agreement on the reason for an encounter and check in along the way to be sure you’re staying on course.

Your reputation and your business depend on it.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Twitter Kills Bruno, Uncle Walter’s Lesson

July 19, 2009

It takes a lifetime to build a reputation, but only a minute to destroy it.  This axiom is amplified every day in the world of instant communication.

I heard a discussion on NPR last Friday that should cause anyone interested in Social Media to reflect on its use.  The maelstrom of information and ‘expert’ opinions out there casts doubt on their voracity, and drives people to seek the opinions of friends and others they trust.

Motion picture promoters spend months and millions carefully crafting their campaigns.  They rely on the buzz they generate to translate into good box office results – even if their movie is a bit of a stinker.  They hope the receipts are in before word get out.

Enter Twitter.

Today’s hip moviegoer starts tweeting minutes after the opening credits.  By the time the movie is over, hundred if not thousands of opinions are scattered about to followers everywhere.

Sorry Sacha.  But I guess Bruno stinks.  Because business dropped 40% between Friday and Saturday night.

So yeah, properly done, your message will probably get out.  Guess it better be a good message.

“That’s the way it is”

I was too young to remember Walter Cronkite in his heyday.  At the time of his signature television reports of the JFK assassination, Vietnam, Apollo 11, and Watergate, among others, I wasn’t yet 10.

But that doesn’t prevent me from knowing and understanding his primary legacy – truth, trust, consistency, and character.  He wasn’t called “Uncle Walter” or named the most trusted man in America without good reason.

Although those of us in the marketing business are often charged with helping to shape public perception – Walter Cronkite stood for ensuring that the basis of our perceptions was reality.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Do You Need a Tag Line?

June 28, 2009

I’m working on the launch of a new business right now. We’ve answered the key “why us?” question – explaining who we are and why anyone should care. The logo is being prepared. The website is in progress.

How about a tag line?

You know, the short snappy little phrase that makes everyone remember you. Millions of people remember the big ones:

Just do it. The right choice. The king of beers. I’m loving it.

Sure, these are good tag lines.  Even more importantly, these guys also spend mega millions on advertising to put them in front of your face. It makes it a little easier for people to remember if they hear it in the first place.

Does your business have the money to communicate on a massive level like that?

Even if you gross over $100+ million a year, I doubt you could put your message in front of your entire target market with enough frequency for it to be remembered.

Are tag lines important?

In Marketing 101, you learn the 4 “P’s” – Product, Pricing, Placement (distribution) and Promotions.

Your company’s name, logo, tag line, and key positioning statement (what I consider as your Brand’s Opening Statement) should work together through pictures and words to explain what’s unique about your business when it comes to these 4 “P’s” (your USP).

While it’s nice and extremely useful to have a memorable tagline – I wouldn’t knock myself out trying to come up with the magic words. One short phrase can’t do it all.

I know that some of those big guys pay marketing consultants millions to create and test the ultimate memorable tag line.

That’s Grrrrrreat! (no offense Tony). But as I said, tens of millions will be spent to support the new tag.

If you’re like 95% of all businesses, your most important task in this area is to create a clear and persuasive case for your business – your Brand’s Opening Statement.

It’s that combination of business name, logo, tag (if needed) and positioning statement designed to provoke a reaction in your target audience.

Of these four, the tag line is the least important element. Depending on the type of business you have and the market in which you compete, either your name or positioning statement are your most important, followed by your logo.

Sometimes, location might be all the positioning statement you need. Just look at your dry cleaner.

Chances are, you use them because they’re close to your home or office and they haven’t ruined your stuff. It’s also likely their name is just something like “Cleaners” or “Joe’s Cleaners.”  That’s it. No fancy logo. No tag. No positioning statement.

Just simple, reliable, convenient, and the comfort of the same friendly face.

Now that’s marketing.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Vanity Made Me Stupid

June 7, 2009

Sometimes, even I don’t listen to myself.

Just ask my friends. There’s a lot not to listen to.

I use AWeber as my email service. It’s pretty good. Don’t like it as much as I thought I would. But it has some nice features that the other big names didn’t have when I started with it.

It allowed me to easily set up a blogcast each week. But it was deceptively easy and I was determined to design it myself…hey I know blogs.

Know your limits my friends, that’s all I can say.

I’ve changed the design of my blogcast template 6 times. It gets worse every time.  I’d like to publicly thank those of you who’ve suffered though my stubbornness. Others didn’t.

Sometimes the teacher needs to be reminded of his own lessons. It happens to the best of us.

I’m going back to the drawing board. I’m hiring my web design partners to do a professional job.

Like I should have done in the first place.

Lesson learned.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Love The Ones Your With

April 19, 2009

Driving down I-75 in Ashworth, Georgia you can find what’s claimed to be the world’s largest peanut. I know what many of you are thinking – “Who cares”, right?

A giant peanut may not be your definition of fun, but for many others it may be just the right fit.

Millions of Americans take in one or two of the hundreds of quirky roadside attractions each year. The family roadtrip wouldn’t be the same without it. Neither would sales at the gift shops and local merchants surrounding these landmarks of kitschy architecture. They bet their livelihoods on it.

Albany Marketing - World's largest peanut

Business owners are often worried about alienating some portion of the marketplace. “If I focus my marketing towards older customers, that’ll put off the younger end of the market, won’t it?”

Maybe, maybe not.

One thing’s for sure though. If you try to be all things to all people, then you’ll be nothing to nobody. To be successful in your marketing efforts, you’ve got to stand for something. It takes a little courage. But think of it this way.

Square peg, square hole

If you were looking for the best steak in town, would you think first of your local diner or of the place with the picture of a cow out front? Diner’s have huge menus – there’ll be a steak there for sure. But the place with the cow and all the cars in the lot tells you that this is where your red meat craving will be satisfied.

Creating a business of excellence is naturally exclusionary. Developing your detailed expertise, your customer service, even your accounting process is all tailored to fit the unique relationship you have with your customers. It’s not meant to fit every type of customer.

Competing in a crowded market, especially in more difficult times, requires you to focus on the segment of the market that’s the best fit for your business. There are 300 million people in the United States. Almost 30 million businesses. And a couple more outside our borders.

For most, capturing even a small fraction of their market will constitute a huge success.

So don’t worry about pleasing everyone, it’s not possible. It’s not even desirable.  Be who you really are. Be authentic. Strive for excellence – and you’ll attract your kind of people.

You’ll be more profitable and happier for it too.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

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