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home | Blog

YNN interviews Classbook CEO

January 20, 2012

Classbook's CEO Tony Pfister is interviewed by YNNAs a leader in the textbook and e-textbook industry, Classbook.com CEO Tony Pfister weighed in Thursday as Apple unveiled its latest digital textbook technology.

“When schools decide to go digital, it’s much more than getting a digital book,” he told Your News Now. “It’s a mindset change.”

Read and view the complete story on YNN’s website here.

Classbook.com assesses every school individually, determines specific needs and sets up a customized transition and implementation program.

Contact Classbook.com to learn how Classbook.com is helping to lead the way to a smarter classroom.

 

 

Online Marketing on the Rise in the Capital Region

December 9, 2011


Categories: Advertising, Economy

Thinking about investing in traditional media advertising for your business this year? Before you do, you may want to consider the continuing trend towards online marketing.

As reported in The Business Review, total advertising spending predicted for next year falls below the pre-recession level back in 2007. But this is a bit misleading: Those poor spending levels are a reflection on traditional advertising media—such as radio and television stations and newspapers—which are not likely to see growth in 2012 beyond two to three percent. But it’s not the same for online marketing.

Businesses are shifting their advertising dollars from traditional to online. As the same article suggests, online and mobile are the bright spots. The meager growth forecasted for traditional media will likely be due to the upcoming national and local elections as well as the Olympic games.

This may leave some businesses in the Capital Region confused about how to spend their marketing dollars: How do they know where to go and how much to spend? How do they know if it’s working?

The tactics that are proving to work for businesses can be found online—encompassing website and search engine optimization, mobile, email, social media, etc. Online tactics are measurable and can be changed “on the fly” in a way that traditional media can’t. Web marketing can be tested and optimized to create higher returns on investment.

Does this mean traditional media has no use? Certainly not; there is still a place for traditional media. Increasingly it’s being used to send traffic online. Remember, over 70% of purchases are researched online first. So advertisers use TV, radio, print, billboards etc. to send visitors to the website and Facebook pages. In short, a company needs a marketing plan with specific, measurable goals with a marketing plan that integrates online, traditional and other tactics. And always paired with a way of tracking and measuring these results.

Here at Burst Marketing we put clients in control of their goals. We’ll find the most cost-efficient ways to reach their audiences. And always track and measure the results.

 

When customers take over

November 7, 2011

Tags: ,
Categories: Strategy

Recently we’ve seen two blatant examples of consumer revolt. These uprisings followed acts of extreme corporate arrogance or stupidity – or both.

First Netflix announced that they were slamming their customers with a huge price increase and providing less services. Nice combo. And oh by the way they made it more complicated to use their services.

Idiots.

Then they even bungled their apology. Their CEO letter explained that Netflix had to punish their customers with higher prices and poorer service, it’s just that they did a poor job of communicating the situation.

Hey it’s just 5 bucks.

Then it was Bank Of America. It’s not enough that banks like B of A can borrow from the government at zero interest and make money on our backs. Nope, the big banks are annoyed that new consumer protection laws going into effect won’t permit them to continue fleecing customers to support the enormous profits they’ve been racking up.

Free money. Onerous interest rates and fees. Nice gig those banks have.

Faced with the prospect of losing some of those nickels and dimes, banks got an idea. Charge customers $5 a month to use their debit card

Debit card transaction are an excellent alternative to credit cards. They don’t carry interest charges orlate fees, and you can’t spend more than you have. It’s responsible money management for many.

Got to punish good behavior right?

Bank of America was the first to grab hold of the idea in a big way. They announced the new fees figuring that customers would just get used to them. Then came the revolt.

Congressmen, the President and other big mouthpieces ripped the new fees. Feeling empowered, customers sprang into action to find competitors without the fee. And of course, many seized the opportunity to steal unhappy customers. Credit Unions gained tremendously, in goodwill and new customers.

B of A announced they were abandoning the new fee at the end of last week. A spokesperson said they’d listened to their customers and so they took action.

In both of these case-study worthy examples, customers forced a change in plans in a very public way. And in the process the company’s they attacked took a big hit to their reputations and their stock prices. Ouch!

Its easy (and kinda fun) to talk about these bonehead moves, but some serious issues arise.

Words and momentum travel fast. People mobilize and opinions are broadcast. Therefore, businesses must somehow involve their customers in the decision-making process.

Today it’s Netflix and Bank of America. Tomorrow it could be you. Large and small are both subject to the same reality.

There are critical questions to be answered:

  1. How much power should you give your customers?
  2. How would you want them to express it?

The answers are different in each circumstance. And, they will change over time.

But they need to be addressed in your marketing plans…or else.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

See me. Hear me. Touch me.

October 11, 2011

The 5 Senses

In The Who’s rock opera Tommy, the main character experiences a trauma that leaves him deaf, dumb and blind (though he sure plays a mean pinball).

Don’t leave your audiences in the same position. You want to get all their senses going to trigger an emotional reaction and act — hopefully to buy your product or service – or at least find out more.

Sight: There are some extreme and obvious examples of using sight to get a response, but also some of a more subtle nature. Color, for example, can play a major role in how customers feel when they view your material – digitally and in print. Whether you have a neutral gray background or a red background will both attract a different audience and make each person feel a very different way.

The images used on your pages play a major factor for sight. Are people smiling, are they sad? Are there people on the materials at all? Connotations play a HUGE role here.

Sound: You know the members of your audience. How long is their attention span? Perhaps some form of multimedia is the better way to get your message out. If you have a video or audio clip a user can click to play, you might get to your audience more than you would with traditional text. Multimedia can work well in concert with text elements to highlight and make tangible the products or services you offer.

Touch: A Kindergarten teacher had a desk drawer for her kids who stood out. If you did something nice, you got a soft white cotton ball. If you were bad, you got a prickly pine cone. Is your mailer glossy and shiny? Is it textured to scream recycled paper? Is it thick and beefy? Is it 3D? All of these describe marketing materials that stand out when someone touches them. How are you standing out from your competition?

Smell/Taste: If you like wine, you know that most of tasting wine is smell. Try plugging your nose and taking a sip. You’ll find it “tastes” remarkably different. If you want your potential customers to walk away with a good taste (perhaps even literally), some form of scratch-and-sniff or fragrance printing might be the way to go.

Curious about making senses work well in your marketing materials? Let Burst Marketing help.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Albany Marketing: Video is Going Viral

October 3, 2011

Video is going viral!  It’s accelerating in a big way and it has implications for how we communicate in business…and personally as well.

Chew on this:

When it comes to online video, YouTube and other Google video sites are still king.

A comScore Video Metrix report found that 180 million Americans watched an average of 18 hours of online video content in August. That’s what the company called “a record 6.9 billion viewing sessions.”

Not surprising, Google sites and Hulu logged the longest viewership – with an average user watching 5.7 hours on YouTube and 3.2 hours on Hulu.

That means video ads aren’t going away anytime soon.   In fact, just watch them grow.

Americans watched more than 5.6 billion video ads last month — 996 million on Hulu, according to comScore.

More than 85 percent of Americans using the Internet watched some form of video online last month. The average length of video – whether viral or favorite TV show – was 5.3 minutes.

So what does this mean to you – dear business owner and marketer?

It confirms the ongoing conditioning of Americans away from the written word.  While it pains me to say that, there’s no getting around it.  Attention spans are shorter than ever and getting shorter.  Our audiences want you to get to the point, entertain them…video does that.  Even mediocre video can do that.

And before you say that it’s all the fault of those Millenials (read kids to some), think again.  On-demand video – live, podcasted, streaming – whatever – is in demand by all age groups.

So adjust your web sites and emails.  Your group presentations.  Replace words with video.  Be careful and remember, we haven’t even mentioned where video is being watched (think tablets and mobile).  Where the video is watched also affects the dynamics.

iPad and iPhone don’t play flash.  But that’s another story.

All this video is having an effect on how we communicate at home.  The other day I took my son out to dinner and I asked him the typical fatherly question – so how’s school?  “Watch my video”, he said.

I guess I’d better upload my talk about the birds and the bees to YouTube.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

I have enough friends… go make me money!

September 13, 2011

Hands of businessmen holding moneySo you have followers and friends. Congratulations. But that’s only half the battle.

Now you have to engage your followers to take action and turn those 1,500 fans into 1,500 repeat customers.

Everyone says “engage,” but what does that actually mean? It means give someone a reason to act on your Facebook post.

Give them a reason to respond — usually it’s because they will get your feedback or feedback from fellow Facebook users.

Incentive goes a long way online.

Engage also means give people a reason to come back and don’t give them a reason to not come back.

Ever had a non-responsive run-of-the-mill waiter at a restaurant or bad food at a so-called great restaurant? How many times did you go back? The same is true for social media. If you give someone a great experience or at least are trying to give them an experience — heck if you even show them you’re paying attention, you’re ahead of most.

And remember, like you do with your current customers, treat your online friends or fans like actual people and not just their representation in zeros and ones — aka digital code.

While traditional coupons work, think of social media as a way to get to the forefront of your customer’s their mind and stay there.

Fast food chains don’t have to advertise to let you know they’re out there, part of why they advertise is to keep their brand and associated products, words, etc. in your head so when you get hungry you associate that feeling with their food.

Social media can work like that as well.

Just make sure you’re being yourself so your Facebook posts don’t come across as fake and contrived.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Should Shifting Demographics Change Your Marketing Plan?

August 15, 2011

Marketing demographics bar graphThe simple answer is yes — and not just the wording on your flyer or website. The change might require a fundamental shift in the way you view your audience and even who to target.

The infamous Baby Boomer generation just reached another important milestone… retirement.  The first Boomer turned 65 at the beginning of 2011 and for the next 19 years, 10,000 Boomers will retire every day.

Every generation has specific characteristics that define it. Millennials are growing up with the Internet, which some blame for their short attention spans and need for instant gratification.  The Great Generation (parents of Baby Boomers) grew up during the Great Depression and learned to save their money and be resourceful in their everyday life.

In their prime, Baby Boomers were big spenders.  Generally speaking, Boomers felt entitled to buy nice things and not worry as much about retirement, hoping to inherit their parents’ money and rely on Social Security when the time came.

But the world is a completely different place than it was 40 years ago.  Economically, socially and politically – things have changed.  These unexpected changes have knocked the baby boomers off their feet and they are now coping with the side effects of becoming what many call the “sandwich generation.”

Nearly 85 percent of 2010 college grads (and children of Boomers) planned to move back home with their parents because they either wanted to save money or they had no choice, according to an article by CNN Money. The recession and unemployment have hit recent college grads especially hard.

To make matters worse, nearly one out of every eight boomers is caring for their own family while providing some type of financial assistance to an elderly parent.

The sad reality is that 20 years ago, Boomers thought they would be taken care of by Social Security and their parents’ money; but today things are the complete opposite.  Social security has an uncertain future and many statistics show that inherited money is spent too quickly to provide stability.

This leaves Baby Boomers with an uncertain future.  Although the official retirement age is 65, nearly 75% of Boomers plan to continue working full or part time well past that age.

And your marketing plan needs to reflect that. Let Burst Marketing help you adjust to current and future trends.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

The day that changed music forever

August 1, 2011

When Don McLean starts singing “Bye Bye miss American Pie” and ends that passage with “the day the music died” he wasn’t thinking about August 1, 1981. But in a very real sense, that is the day the old music industry died. MTV


30 years ago today, MTV launched a revolution on cable. In those early days it was sort of a novelty. But by the next year when I got to college, it was on in dorms and frat houses 24/7. Suddenly, every song was a stylized mini concert.

MTV took Michael Jackson’s “Thriller” into the stratosphere and made the “moon walk” a worldwide step. Those who knew how to use the new medium had a huge edge. Madonna pushed the envelope and became an icon.

MTV was a new way for artists to connect with their audiences. Much in the same way that Twitter has become…only more immediate. In today’s narcissistic culture, it’s not enough just to be a fan…we need to feel like we’re a friend. And MTV started it all. It began the personalized social connection that continues today.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Poll: Is the Bookstore Dead

July 24, 2011

Tags:
Categories: Strategy

Last week, national bookseller Borders shut its doors for good. So we’d like to ask our readers:



Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

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