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A World Disturbance

May 17, 2009

I start nearly every day by checking email. You may hop in the shower or choke down a breakfast bar.

Some finish dressing with sock-shoe-sock-shoe. I’m a sock-sock-shoe-shoe man.

Habits. We are all creatures of habit.

These rituals provide consistency and comfort. They help us deal with a complex world.

Customers are creatures of habit. Companies are creatures of habit too. And old habits die hard. Problem is, if some habits aren’t broken – the results can be devastating.

Lately, I’ve been thinking a lot about habits. What changes them, where things might be going, opportunities, and threats. And the potential actions we may want to consider as a result.

There’s something life changing going on. I can’t quite put my finger on it and I need to – we all need to.

There’s a world disturbance upon us. It’s the sum of many factors.

Here are just a few:

- 24 x 7 communication and the Internet

- World trade and shifts in global economic power

- An unfocused effort towards alternative energy

- Heightened fears from all sorts of stuff; too many to name

- An aging population in the industrialized world and a younger one in the Third World

Did you know that of the 6.7 billion people on the earth, China and India account for over 37%. The U.S. has 4.5%.

Think these things aren’t about marketing? Your business? Your family?

It all plays a part. Old habits and expectations are going to change. It takes a world disturbance. A series of cataclysmic events. That’s what forces them to change.

And you know what? It can be a good thing. A very good thing.

As long as you recognize where it’s all going.

When I need to get a handle on something, I usually think it through out loud. I hope you don’t mind, but I’m gonna think out loud right here.

Feel free to add your thoughts.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Phone…Part II

May 3, 2009

Consumer telemarketing has achieved the unfortunate reputation achieved by used car salesman, carnival game operators, and Bernie Madoff.

However, to reach the communities you’ve built over time – your customers, prospects and other contacts – using voice to deliver your message can be both courteous and extremely effective.

The people on your lists expect that you will engage in ongoing communication with them by virtue of your relationship. So you’ve already received their permission to contact them. That makes you compliant with CAN-SPAM and perfectly OK to pick up the phone.

Boston College did just that.  Well, sort of.

Kickoff

The Boston College football team had a strong 2007 season, eventually going on to its first ever Atlantic Coast Conference (ACC) title game.  The game was set to take place on December 4, 2007 in Jacksonville, Florida.

Great news.  Except that the Eagles clinched their spot only two weeks before the ACC Championship game.  BC had just two weeks to sell as many tickets as possible and ensure solid support for a game taking place 1,160 miles away.

They needed to drum up support from alumni and get fans to travel down . And they needed to do it quickly and cost-effectively.

Nothing like the spoken word

Boston College used an automated voice-messaging solution to target more than 115,000 season ticket holders and alumni.

They had their star quarterback Matt Ryan record the message, explaining the historic event and the sense of urgency to participate – and then offered up a call to action.  Even if fans couldn’t come, they asked them to donate their tickets to a Jacksonville-area charity to help fill the stands.

The response was immediate, with ticket sales flying through the roof on the day of and the day following the message’s release. In all, close to 5,000 tickets were sold, with more than 400 purchased and given to charity.

In the end, Boston College was able to ensure it was well represented in Florida and managed to profit $200,000 from a campaign that cost $10,000 to launch.

The phone is alive and well my friends – it’s just living a different existence in your marketing mix.  It’s extremely cost effective.  And it can work very well when delivering a timely message.

Have a particularly important piece of news to deliver?  A once in a lifetime sale?  A special event you don’t want people to miss?

Use voice.  But don’t use it too often.  Like endless jabbering from the person seated next to you on the plane – it loses its charm quickly. Then it’s just annoying.

[case study was reported on Marketingprofs.com]

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

The Phone Still Works

April 26, 2009

Content is king in any campaign. Then it needs various pathways to flow to the target.

One pathway that’s gotten a bad rap is the telephone. Too many pushy telemarketers have spoiled the bunch for those who want to use the phone in a responsible way as part of their communication mix.

For B2B targets, all’s still fair game. For B2C customers, the Do Not Call registry and the CAN-SPAM act have done a fairly good job of closing down that channel.

There is, however, a growing technique for integrating voice into your campaigns. And it is proving to be extremely effective even with individual consumers.

Recent case studies are showing that a relatively small investment can yield big returns.

Boston College achieved a 2000% return by generating a $200,000 profit from a $10,000 investment in a voice-based campaign.

Next week, I’ll tell you how they did it.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Love The Ones Your With

April 19, 2009

Driving down I-75 in Ashworth, Georgia you can find what’s claimed to be the world’s largest peanut. I know what many of you are thinking – “Who cares”, right?

A giant peanut may not be your definition of fun, but for many others it may be just the right fit.

Millions of Americans take in one or two of the hundreds of quirky roadside attractions each year. The family roadtrip wouldn’t be the same without it. Neither would sales at the gift shops and local merchants surrounding these landmarks of kitschy architecture. They bet their livelihoods on it.

Albany Marketing - World's largest peanut

Business owners are often worried about alienating some portion of the marketplace. “If I focus my marketing towards older customers, that’ll put off the younger end of the market, won’t it?”

Maybe, maybe not.

One thing’s for sure though. If you try to be all things to all people, then you’ll be nothing to nobody. To be successful in your marketing efforts, you’ve got to stand for something. It takes a little courage. But think of it this way.

Square peg, square hole

If you were looking for the best steak in town, would you think first of your local diner or of the place with the picture of a cow out front? Diner’s have huge menus – there’ll be a steak there for sure. But the place with the cow and all the cars in the lot tells you that this is where your red meat craving will be satisfied.

Creating a business of excellence is naturally exclusionary. Developing your detailed expertise, your customer service, even your accounting process is all tailored to fit the unique relationship you have with your customers. It’s not meant to fit every type of customer.

Competing in a crowded market, especially in more difficult times, requires you to focus on the segment of the market that’s the best fit for your business. There are 300 million people in the United States. Almost 30 million businesses. And a couple more outside our borders.

For most, capturing even a small fraction of their market will constitute a huge success.

So don’t worry about pleasing everyone, it’s not possible. It’s not even desirable.  Be who you really are. Be authentic. Strive for excellence – and you’ll attract your kind of people.

You’ll be more profitable and happier for it too.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Start Slow To Become An Overnight Success

April 12, 2009

Recently, I’ve been running into some business owners who are starting to ask some really good questions.

There is opportunity now. But where? With whom?

I need to hang onto my customers What’s the best tack to take?

I’m determined to get aggressive. Where’s my best bang for my buck?

Last year’s questions might have been about branding, advertising, or how to go “viral”. Many wanted to talk about that. And agencies are only too happy to oblige as these are the highest margin products and services they sell.

Today it’s different. It will stay different.

The right questions to ask today are who, what, and what’s the return on that? For the most part, that means starting with the few and working outward.

Back on April 2nd, Seth Godin wrote a little about this approach. Begin with 10 utterly loyal clients, friends, associates, etc. and work from there. Start slowly and let it build.

Depending on your situation, the place to start is with your team, moving onto your key customers, and then finally to dedicated FOOs (friends of the organization).

Let your team in on the secret…you need them. They need you. You both have roles to play. Yours is to lead – provide vision, direction, tools, and resources. Theirs is to perform their jobs with gusto. Relate to customers better than ever. Spread the word with more sincerity and urgency. Share ideas.

Strength in numbers

Same with your customers. Not only do you want to keep your important customers happy, you also need them to know that you need their help to succeed with other customers as well. Testimonials, invitations to present within their circle of influence, and asking for their ideas is not only helpful, it can also be flattering.

FOOs can also be a fountain of good ideas. They have exposure to other industries, competitors, and can help you get a handle on things that might be working for others. Also, because they typically have no axe to grind, any referrals from them, even those that may not lead directly to business, may lead to something more concrete.

Bottom line? Yes, there is opportunity now. Yes, there are customers out there up for grabs. Most of the best ones seem to be laying low.

Now’s not the time for a big splash. Now’s the time to throw a bunch of pebbles into the water and make many little ripples. In time they’ll all connect to make a big wave.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

A Little Inspiration

April 5, 2009

There are a number of good reasons to create and maintain a business (or personal brand) blog.

You give readers a chance to get to know what you’re about and provide them a forum for discussing your ideas. Posting regularly (at least once or twice each week) offers search engine spiders the one thing they crave most: new content. So it helps with SEO.

The best blogs try to provide a service to readers. Good information, insights, and tips. That’s what keeps them coming back and builds your credibility.

Blogs also provide an essential service to its creators…it lets them think out loud.

We take in so much information that it’s hard to remember all of the little observations that can turn into big ideas each week. So writing is a chance to noodle through your thoughts, organize them, and pick out a few gems.

Panning for gold

This process goes on all over cyberspace. And readers are the big winners. You can mash up your favorite blogs using your reader. This allows you to decide which “gems” have value to you.

My fellow bloggers are some of the most brilliant and creative people on the Web. I use their ideas in my business and for my clients almost every day.

I’d like to share a few of the best resources I’ve found on the web for marketing ideas and information in hopes that you’ll find a little extra help in these difficult times.

• • • •

(the brief descriptions are by EvanCarmichael in his post last year)

• • • •

Duct Tape Marketing Blog – The award-winning John Jantsch offers his astoundingly practical advice, tips and tricks for small business marketing.

Seth Godin’s Blog – One of the most famous names in the industry, Seth Godin’s blog has long been a favorite for all things small business marketing. As the author of the most popular ebook ever, his blog never fails to give you advice you need.

Marketing Profs – What started as a simple blog by marketing professor Allen Weiss in 2000 has today turned into a fully-staffed venture that provides marketing know-how and offers valuable B2B articles and event information.

Brand Autopsy – How do you conduct a marketing physical for your brand? Check out John Moore’s blog to find out.

Marketing Sherpa – Using case studies, surveys, and other techniques, Marketing Sherpa researches what works – and what doesn’t – in all things marketing. (BMB note: Emarketers and online merchants will find studies by affiliate Marketing Experiments extremely useful)

• • • •

This list is by no means complete. In the future I’ll try to add to it so you can extend your own blog library.

…your comments on the burstmarketingblog are always appreciated.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Survive and Advance

March 22, 2009

I don’t know if you’re a college basketball fan, but in case you missed it (hard to do); it’s March Madness time again.

Each year as the calendar points towards spring, a field of 65 college basketball teams square off to determine the national champion. And every game is sudden death.  Win and you play on, lose and you’re season is over.

It’s a fine, if dramatic, metaphor for what you face every day. Jim Valvano, the late coach of North Carolina State coined the phrase “survive and advance.”

No kidding.

Where are they coming from?

Even as some competitors are shutting their doors, others are still advancing. And some of the survivors aren’t the same competition you’re used to seeing.

The CEO of Dollar Stores recently said that he is seeing customers in his stores that were once regulars at Target. Former Macy’s customers are now helping to create big sales at WalMart.

Seen the deals at Caribbean resorts lately? They’re cheap. That’s because Wall Street execs are staying home or loading up the Volvo station wagon and crying their way to the dude ranch. It’s creating business for more cost-effective lodging such as owner rentals.

And that doesn’t count new competitors from around the globe showing up on customers’ desktops.

Even as the field of traditional competitors narrows, the overall competitive landscape is actually getting more crowded. That puts a premium on focus.

Among many other factors, advancing depends on your ability to:

  1. protect and defend your customer base,
  2. finely tune your target prospects and your marketing message,
  3. choose your allies wisely. It’s never been more important because the margin for error has narrowed.

Focus on your sales funnel. Recognize that the number of steps to completing a sale have increased…and take longer.  Have a plan:

  • - Define specific target names and locations: attack your competitors
    - Fine tune your relevant message and call to action
    - Be ready to “welcome” inquiries
    - Use a series of messages to move them closer to a meeting or visit
    - Make targets an offer and ask them to take action
    - Ask for the business and be ready to adjust
    - Make a client – and nurture the rest
    - Continue to communicate to your clients
    - Thank clients for their loyalty and ask for referrals

Keep focused. Keep moving forward. Survive and advance.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Turn A Competitor’s Strength to Your Advantage

March 15, 2009

We’re always on the lookout for interesting examples of companies that won’t take no for an answer.

Friday, Mary Ann Rogers told me about a recent national promotion she caught wind of that seems to embrace that spirit. It seeks to use a competitor’s momentum and strength against itself. Like in the art of Jujitsu.

This type of “we try harder” campaign may spark an idea for your business as you fight to win in the economic jungle.

[from Mary Ann Rogers]

A new twist on Coke vs. Pepsi

I was reading an article on Bnet.com today and was impressed with the recent and bold marketing efforts of Coca Cola. According to Wikipedia, CC is the world’s largest beverage company and also one of the largest corporations in the United States.

I am the biggest Diet Coke fan on the planet. It’s true. My fiancé fancies it an addiction, which might explain the shaking and headaches around lunchtime everyday that are only quenched with a deliciously satisfying sip of DC.

But I take solace in the fact that I am not alone in my soda “addiction.” Millions of consumers spend millions of dollars each year on the sugary good-stuff, even during the recession. We need our fix, people!

Recently, Coca Cola decided to get aggressive in their marketing tactics and threw down the beverage gauntlet to their largest competitor, Pepsi. Coca Cola isn’t satisfied with the limited amount of market share their lemon-lime soda, Vault, compels in the citrus beverage arena, especially since Pepsi’s Mountain Dew, is the market leader.

The Bnet article says, “According to Beverage Digest, juggernaut Mountain Dew commands more than an 80% share of the citrus segment, while Vault holds about 4%.”

Riding your competitor’s coattails…to sales

Yikes – that’s a lot of ground Coke needs to make up. But they’re not daunted by the task at hand and are willing to try anything to get the job done.

As a result, Coke has launched the “Don’t Dew It” campaign, which gives every purchaser of Pepsi’s Mountain Dew, a Coca Cola Vault for FREE!

“Simply put, it’s designed to drive Vault consideration and recruitment among Dew drinkers,” said Scott Williamson, a Coca-Cola spokesman. “We believe that when Dew consumers are offered the opportunity that they’ll like Vault better.”

This tactic is an excellent way to generate goodwill, especially during a recession, and get the brand’s identity out to the public. Coca Cola definitely knows what they’re doing – and its aggressive marketing warfare.

That is the mindset business owners should adopt right now! Even if the competition is greater, richer, more popular, etc. – so what? This economy is leveling out the playing field and opening doors for smaller businesses to seize larger chunks of the market.

So when it comes to marketing your business – be bold, take no prisoners and don’t give up!

Posted by: Steve Banis and Mary Ann Rogers


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

It’s Up To You

March 8, 2009

This is an emotional time.  One that brings out the best and worst in people. Your job is to sort though the emotions and keep the ship on course.

Franklin Delano Roosevelt’s first inaugural address contained the immortal words: “the only thing we have to fear is fear itself.”

As a business leader, today’s daunting challenges should have those words ringing loudly in your ears.

Market confidence, access to capital and desperate competitors are the major external threats.  Internally, the most imminent danger is posed by coworkers, employees, friends and even your family losing their faith in you and your mission.

Action speaks louder

As their hope wavers, you will feel the pressure of their fear.  The greatest danger of all is that you might abandon your vision because you too will have become infected.  Leaders don’t have that option.

We are experiencing an extreme crisis of confidence. As a leader, it is up to you not to lose your way.

One of your primary tasks is to rally those around you. Give them the comfort of your vision and the inspiration of your action.

Opportunity is there to be had for a clear headed leader. But be warned; you will be challenged supremely from within your own walls. Key people will be driven by the fear of FDR warned us of.

They can eat you alive if you let them.  So don’t let them.

Strength. Humility. Responsibility.

Now is the time when your leadership is confirmed. It is lonely. It is frustrating. It is angering.

But you will be the one left with the satisfaction that you have thrived. Created something important. Improved the lives of those to whom you provided leadership.  So you need to summon all your strength.

You will also need to remember that leadership is not dictatorship. It is recognizing that you need to ask for help and express unyielding confidence in those you depend on to be a part of the solution.

So humility is an essential part of your leadership,

Some, however, you will discover can not be led. They will not follow either. They will simply linger with their fear, anger,and discontent.

Replace them. They do not fit. This is your responsibility to your business and to all who are associated with it. A house divided amongst itself cannot stand.

These times present an extraordinary opportunity to upgrade your talent.  So many successful, motivated people are hungry to be a part of making a worthy goal a successful reality.  Some are already on your team – waiting to surprise you with their talent, ingenuity and determination.

You may find that there are points when the burden of leadership is almost too much to bear. You will not be alone. Find support and camaraderie with fellow leaders. There are informal groups that provide a safe place to share your challenges with other business leaders.  Allow yourself to reach out to your former mentors.

The Courage to lead. Humility to trust. And Responsibility to recruit and retain those that fit your vision.

These are the qualities of leaders who will emerge from this historic period of economic transition.

Find them within you.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

So Bad…Yet So Good

March 1, 2009

Two notable pieces of economic news last week: Warren Buffet’s firm, Berkshire Hathaway, lost $11.5 billion last year in net worth, And the Dow Jones has slipped below 1997 levels.

Each year the “Oracle of Omaha” writes a much anticipated review of all things economic. In the letter to his shareholders just released this morning, Mr. Buffet warns, “the economy will be in shambles throughout 2009 – and for that matter, probably well beyond.

For clear-headed marketers, the news is good!

[To see the text of Warren Buffet's Letter to Berkshire Hathaway Shareholders - Click Here]

Thriving In Chaos

Stunningly bad economic headlines are reported by the news media with gusto. Nothing succeeds in the media like bad news. (Maybe they should worry about their own precarious financial positions instead.)

Despite the screaming headlines, business is still going on. Sales are being made. Success is still attainable.

Video game retailer Gamestop posted record sales in 2008 and expects to open 400 new stores in the next 12 months in spite of the recession.

[see article here]

You say, “of course video games are doing fine, the kids spend all their money on them.”

OK, how about tires?  The automakers are on life support and dealers are dropping like flies, but Capital Region business Adirondack Tire Centers is opening a new location in Queensbury.

What’s the secret? They don’t accept “Can’t.” They focus on building their own business, not on the river of negativity flowing from the media and, most importantly, their competition.

Your call to action

Commitments to marketing and advertising programs have nearly disappeared. Local cable TV ads can be had for a song. Direct mail statistics are showing a huge drop in numbers.

I did a quick hand count of the number of ads, not including real estate and business card ads, in two issues of The Capital District Business Review. Here’s what I found:

Feb 27 – Mar 5, 2009 - 32 pages and 21 ads

Dec 5 – Dec 11, 200840 pages and 41 ads (less than 90 days ago)

Competitors in every business are in lockdown. Associations and non-profits are in a panic. They are losing their visibility.

And that’s why you should get aggressive. You’ll have the playing field nearly to yourself.

A couple of guidelines to add to your marketing handbook:

  1. Protect and defend your current customers.
  2. Create a well defined target list of potential new customers and communicate why you’re especially relevant to them right now.
  3. Communicate your message to them using multiple cost efficient tactics and make an attractive offer.
  4. Don’t stop communicating to your growing sales pipeline, sales cycles are longer.
  5. Stay focused.

Sure, overall times are tough.  Warren Buffet is right, 2009 is a bear. Don’t hibernate.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

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