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Burst Marketing: The pathology of Perfection

May 9, 2010

Nobody’s perfect.  In fact, with all due respect to the philosophy behind Six Sigma management – nobody should even try to be.  At least not too quickly.

The pursuit of perfection costs money…lots of money.  And the ROI on perfection is minuscule.

I was listening to an interview with a psychiatrist specializing in neurotic behaviors when she began discussing “pack rats.”  You know, people with an obsession to keep everything they’ve ever accumulated.  She described a case study wherein two brothers accumulated so much, and their surroundings became so cluttered – chokingly packed really – that they perished among the debris.

Pack rats are irrationally afraid that they might throw away something important.  They fear they might miss something.  It’s part of what the doctor called “the pathology of perfection.”

We often encounter clients with degrees of this pathology.

Usually it manifests in a such a microscopic attention to detail that they never actually do anything except proofread, wordsmith, scour lists, debate nuance, etc – even after a painstaking effort has already been completed.  They simply won’t sign off on a project to begin.

They believe that they are demanding perfection, when in actuality they are nearly guaranteeing failure.  Like any investment, marketing your business is a calculated endeavor.  It begins with a series of informed decisions, but no guarantees.  A program is begun, results observed, adjustments made.

Professional marketing management requires ongoing adjustments.  By definition, therefore, perfection is unachievable.  And the closer a program is to its inception – the farther away from perfection it will be.

Demanding perfection at the outset will only paralyze a launch.  Then, should a marketing adviser be able to convince a client to launch in spite of a client’s fears, the inevitable failures (that’s right, I said failures) of an early stage marketing plan may cause a client to get angry.  Deliver a series of “I told you so” and force a campaign shutdown.

This exactly at the moment that learning has first begun.

A mentor of mine often reminded me that failure is but one step closer to success.  Perhaps you’ve heard this old adage as well.  Being 50, 60, 70, or 80% correct at the start of a campaign is a fair beginning on the road to success.  The costs of trying to move too quickly from 50% to 80% are exponential.  It can create unending research, tension, delays, mistakes, loss of enthusiasm, paranoia and other negativity – often resulting in total loss.

Perfectionists will fail without ever knowing how close they may have come to reaching their goals.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Burst Marketing Lead Generation – Get Intimate

March 21, 2010

Plopped right on your desk is today’s mail.  Bills, magazines, direct mail.

The competition for your attention is in full swing…and it’s survival of the fittest.  Getting to the top of the pile has always been a challenge for direct marketers, no more so than now when time is at such a premium.

No, direct mail is not dead.  Far from it.  One client of our drops over 4 million pieces of mail each year and generates a very healthy ROI, thank you very much.

There are a number of tactics you can use to improve the response of your direct mail program.  Lead among them is the use of variable print data.  Enabled by technology, personalized messages can be created on each piece by pulling information from your database.

Research shows that mail with your name on it, along with a relevant message, generates a significantly higher response rate than those without it.  The additional costs of variable printing can be highly justified by the higher returns generated.

Does it makes sense for you?  Calculations depend on a number of factors including -

- What is the value of an individual sale?
- What has it cost you in the past to generate a qualified lead?
- What other elements are included in your communications mix?

Direct mail is a highly measurable form of lead generation.  Testing the effect of variable printing is a matter of organizing and tracking the effort properly.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Your Life…Online

March 7, 2010

Many businesses have clamped down on travel budgets by turning to online meetings.  Webex, Gotomeeting, and in-house solutions connect audiences and presenters around the globe from their desks, their laps, and their phones.

Of course, there is no real replacement for personal, face-to-face interaction.  But as  cost-consciousness replaces the niceties, online interactivity is on its way to mainstream.

Some still have their doubts.  We’ve heard strong protests saying that people won’t feel comfortable discussing personal or confidential information this way.

To those who still have such doubts, consider this research excepted from mediacenteronline.com publication “Trends 2010.”

[from Trends 2010; mediacenteronline.com]

The growing demand for real-time interactions will result in more than just clones of Twitter-like-services expected to hit the Web in 2010.  Many of the most interesting and out-of-the-box innovations that will impact lives during the next  year include:

Online funerals. While webcasting a funeral may seem morbid, Funeralrecording.com and Funeralone.com are starting to gain attention because the services allow more people to share in the ceremony without the expense of travel.

Life-casting. Given the integration of cell phones, high-speed 3G services, and a growing desire to connect with people in more tangible ways, life-casting services such as Qik.com will allow users to easily stream live, quality videos from their mobile phones in real-time.

Video gaming gets physical. Taking lessons from the popular Wii, Microsoft’s new Xbox controller is the user. Called “Kinect”, players can perform dance movies or kick a ball, while a camera tracks the movements and shows the results on screen. Sony’s new PlayStation Motion Controller features a wand that helps accomplish the same person-as-the-controller goal.

Content aggregated. Digg.com and other services help web surfers find interesting stories and pictures and YouTube.com allows people to share videos. Toobla.com aggregates videos, photos, documents and Websites, to store and share them online, making content more interesting and accessible for others in a person’s network.

Gadgets for gadgets. The earlier versions of cell-phone boosters were disappointing, but the zBoost ONE, which increases connection three bars, will allow people in rural areas to participate in the mobile revolution and make high-speed access viable for everyone.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

9 Meals From Anarchy

March 2, 2010

On a recent trip to Florida I met up with a cousin of mine that I hadn’t seen in nearly 40 years.

He’s a retired physician with an inquiring mind and he shared with me an unsettling observation.  Watching coverage of the tragedy in Haiti, he recognized that people got more and more desperate as it passed the 3 day mark following the event.

The human body can go without food for quite some time before it really breaks down.  But without water, it’s only a matter of 72 hours and brain function is significantly affected.

“9 meals”, he said, “that’s all that separates us from our daily lives and a complete breakdown of society.”

Hours later, while working on a marketing blueprint, I thought about my cousin’s “9 meals” anecdote.  Our bodies need to be sustained with a continuous supply of H2O for survival.  We need food for sure, but in terms of our hierarchy of needs, water is king.

What’s your client’s hierarchy of needs?  What’s the one thing that your customers can’t live without?

Price?  Service?  The hottest technology?  Relationship chemistry?

Now think about it in terms of a marketing campaign.

What’s the one thing you need to monitor to know if you’re on the right track?  It’s different for everyone.

Regardless, it’s a fine line between survival and extinction.  Be sure you know where it is.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Many Hands

February 22, 2010

You may have recently seen the news about the official public launch of Burst Marketing.

We’ve been operating for months as Burst Marketing and doing strategy and Burst campaigns for many clients.  But often, we advise firms with a new offering or business structure to do some learning following a “soft launch” to work out some of the bugs inevitably present in a new venture.

Burst Marketing brings lots of talented folks together under one roof.

And so many of them put me to shame in what they know.  So, why would I deprive our friends and customers of their fresh viewpoints on the marketing life?  It takes many hands to build a village.

And we’ll be bringing some complementary voices to this page.  We hope you find them enlightening.

I’m sure there are many talented people in your organization.  When customers and targets hear the many voices that make up your company – everyone can benefit.

Once you articulate a clear vision and your core message across your company…let those around you spread their wings.

You’ll see how they, and you, will fly.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

I Will Never Fly

January 24, 2010

It’s almost Olympics time…and American’s are getting back in touch with the sports they never much care about during any other time.

So during last night’s figure skating tuneup (for watching it on TV), my friend asked me an interesting question -

“If you could be any Olympian, in any sport, what would it be?” “I’d like to be able to fly on my feet”, I said, “to win the 100 meter dash and be the world’s fastest human!”

Cool huh? Never happen. But ain’t it fun to dream?

Some businesses though, seem to confuse their dreams with reality.

One research project we completed on the Albany contractor market revealed this example:

This company, a top 5 player, is in on all the major bids in the market. They do good work and win their fair share. But, somewhere deep inside, they dream of being a beautiful showroom, dazzling the public with their offerings rather than embracing the hardhat that pays the bills.

That disconnect between who you really are and who you really want to be can create confusion among customers.

This firm did open a showroom, and our research showed that some of their commercial customers became confused about who they were. And, it cast doubt on whether they were focused enough on their core business to be awarded the next bid – regardless of their pricing. True or not – that’s not the type of doubt you want hanging out there.

There are many, smart tactical approaches you can follow to spread your wings into new markets.

Dreams of being a butterfly can provide ample motivation.  Be sure, however, to first embrace your inner caterpillar.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Flexible Not Permanent

January 18, 2010

The current issue of BusinessWeek features a story on the pervasiveness of a flexible, temporary workforce.

It’s not hard to understand why.

The Great Recession has made everyone gun shy. Using temporary workers is a way to hedge your bet. Wait until you can be sure business is back before taking on the expense hiring full-time workers.

26% of America’s workforce are “non standard” – temps, contract workers, and part timers. And from a risk-control perspective it makes sense.

But here’s a question:

Is your business part time? Is serving your clients and customers a part-time gig? How about sales?

The danger of a temporary work force is that they may have no real investment in your Company’s success. Caring about the job is a paycheck thing, not a customer thing.

Investing to add a qualified member of your team or paying to have a specific task done or hours filled -

Which is the bigger risk?


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

More About 2010 – Up in the Air

December 26, 2009

Saw the new George Clooney movie “Up in the Air.” He represents an outplacement company and his specialty is traveling around the country firing employees on behalf or their clients.

There are two observations – both obvious, both related – that marketers should take note of:

1) If not done with care, communications technology can place additional barriers between you and your customers rather than allow for additional connections.

2) Being around people is not the same as connecting with people

2010 will surely bring further inroads in social media, tele/video conferencing, and other proxies for face-to-face interaction.

Just as in the Great Depression, people will remain scarred to one degree or another from this ongoing recession.

There will likely be trust issues. And there is no substitute for building trust than to be there, in person, or with a consistent brand experience.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

2010 – What’s Next

December 20, 2009

With a little over a week left in 2009, it’s time to turn our full attention to 2010 – the last year of the first decade of the 21st century.

Over the next few weeks, we’ll touch on what I believe are some of the trends to look for in business, marketing, the economy, and social dynamics – and how they may affect you.

But first 2009. Wow. Enough said?

I think most would agree that the economy was the story in so many ways. How many banks are there in the country now? 3 maybe? (ok there’s at least a dozen.)

Here in Albany, NY, we saw two democratic state senators switch to the other party – triggering the most embarrassing political fight I’ve ever seen or ever want to see – only to see them switch back and one of them raised to the leadership post. State government erupts while the cities, counties, and towns burn with unemployment and shrinking revenue.

Global warming / climate change takes center stage in Copenhagen and businesses worldwide do their best to wrap themselves in “green causes.”

2009 was also the year that social media supposedly came of age.

While foreign governments shut down the Internet in their countries, citizens ran through the streets and tweeted about what was going on with the help of surrogate computer users in other countries. Cameras showed our national leaders tweeting during the State of the Union.

Of course, 2009 was so much more – suffering and ecstasy. But there was more suffering I think.

What will 2010 bring? There will be a lifting of the economic haze that settled over our country during the last 2 – 3 years. Once that haze lifts off the ground, we shall see the new business landscape.

One topic will be demographics…the continued shift towards an overall older population…a relatively large younger generation raised online…and a shrinking middle class frightened by lots of things.

What else?

  • Rising interest rates – but still no money to lend
  • Trust first
  • Conventional marketing comes back – but moves forward too
  • And more…

2010 – ready or not, here it comes.

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Pass or Fail?

November 22, 2009

Here’s a quick customer service test:

On Saturday 11/21, Lego – they of Danish building block fame – put on an event called Lego Kids Fest at the Hartford Civic Center in Connecticut.

They promoted it in their magazine received by Lego Club members across the country, on their website, in calendars, all over locally and was picked up in many corners of cyberspace.

My son and his mom drove the 2 1/2 hours from Albany yesterday afternoon, he’s a Lego-head and a member of the club.

Turns out, they weren’t even allowed to get off the exit for the arena.

The event was mayhem.  It was oversold and over capacity.  The fire department started to eject attendees.  Hundreds of 7 year olds stood outside with their parents howling in disappointment.

My wife called Lego in San Diego and a customer service rep said that they hadn’t promoted it and were taken by surprise.  When informed that it was promoted everywhere an event could be, a supervisor came on and came clean.  “I’ve gotten calls from several families.  We just weren’t prepared.”

OK.  Fine.  A case of be careful what you wish for.  Now we’ll see how Lego will respond.

What would you do?

Posted by: Steve Banis


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

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