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home | Blog

I Will Never Fly

January 24, 2010

It’s almost Olympics time…and American’s are getting back in touch with the sports they never much care about during any other time.

So during last night’s figure skating tuneup (for watching it on TV), my friend asked me an interesting question -

“If you could be any Olympian, in any sport, what would it be?” “I’d like to be able to fly on my feet”, I said, “to win the 100 meter dash and be the world’s fastest human!”

Cool huh? Never happen. But ain’t it fun to dream?

Some businesses though, seem to confuse their dreams with reality.

One research project we completed on the Albany contractor market revealed this example:

This company, a top 5 player, is in on all the major bids in the market. They do good work and win their fair share. But, somewhere deep inside, they dream of being a beautiful showroom, dazzling the public with their offerings rather than embracing the hardhat that pays the bills.

That disconnect between who you really are and who you really want to be can create confusion among customers.

This firm did open a showroom, and our research showed that some of their commercial customers became confused about who they were. And, it cast doubt on whether they were focused enough on their core business to be awarded the next bid – regardless of their pricing. True or not – that’s not the type of doubt you want hanging out there.

There are many, smart tactical approaches you can follow to spread your wings into new markets.

Dreams of being a butterfly can provide ample motivation.  Be sure, however, to first embrace your inner caterpillar.

 

Is The Ice Melting?

January 14, 2010

Several of us Bursties attended a meeting of the CEN (a network of Capital Region manufacturers) in Albany this morning.

We heard some encouraging news.

Several of the owners and executives present reported that the 4th quarter of 2009 showed distinctly better results than the rest of that wretched year. (Henceforth known as the year which shall not be named!)

Better yet, the thaw seems to have some legs as many see continued improvement as 2010 comes out of the gate.

 

Does “Free” Really Work?

January 3, 2010

Over recent years I’ve taken to reading a few business books that I think might be relevant over the coming year.  Sort of a way to get the mental matter primed and ready to rock in 2010.

One thing I really want to know is what makes people tick after 18+ months of this oppressive economy.

So I spent a couple of hours in Borders and picked up a few books to start with.  The one I started this morning already has my mind reeling.  And I’ve only read the introduction.

Here’s why I’m a little freaked:

Greed (money, offers of discounts or “free” things, etc.) may actually interfere with getting a target to do what you want them to do.

Again.  Paying Money or giving something for Free won’t work.

As I find out more I’ll keep you in the loop.  Stay tuned.

Posted by: Steve Banis

 

More About 2010 – Up in the Air

December 26, 2009

Saw the new George Clooney movie “Up in the Air.” He represents an outplacement company and his specialty is traveling around the country firing employees on behalf or their clients.

There are two observations – both obvious, both related – that marketers should take note of:

1) If not done with care, communications technology can place additional barriers between you and your customers rather than allow for additional connections.

2) Being around people is not the same as connecting with people

2010 will surely bring further inroads in social media, tele/video conferencing, and other proxies for face-to-face interaction.

Just as in the Great Depression, people will remain scarred to one degree or another from this ongoing recession.

There will likely be trust issues. And there is no substitute for building trust than to be there, in person, or with a consistent brand experience.

 

Early Results on Holiday Spending

December 7, 2009

Reports of consumer spending over the Thanksgiving weekend, including Black Friday, noted that overall spending was slightly above last year’s.  However, before we get all giddy, the numbers also showed that spending per person was down quite significantly.

It seems that many were taking advantage of discounts not necessarily to buy fun gifts for those on their lists, but rather were buying more expensive necessities that they couldn’t afford without the discounts.  For example, sales of vacuums are up.  As are towels and sheets.

Sure there are plenty of LCD TVs moving, but entry-level sets can be had for 50% of what they were last year.  So the splurge is relative.

For current marketers, the implication seems to be that consumer (and most business) purchases will remain in the arena of “gotta have” vs “wanna have.”

Spending is slogging back – so long as interest rates and inflation don’t begin to spike.  Your marketing message ought to emphasize the pent-up demand for obtaining the items that keep things running.  Greater efficiency is nice too, but not at exorbitant cost.  Some reasonable upgrades will makes sense too.

We’ll see how things develop.  But start making plans to come out from your hiding places and keep it down to earth.

Posted by: Steve Banis

 

Converting Fascination to Real Interest

August 10, 2009

Seduction is an art…and a science.

A brief glance across the room. Penetrating eye contact and a smile. A brush of the hand…

Well you get the idea.

Good marketing aims to move beyond seduction.  To take a “passer by” beyond fascination with your shiny new thing to legitimate and immediate target.  That means dinner, dancing, and dating.

It’s rational economics.  Moving them through the sales cycle by helping them see the true cost of NOT acting.

Stoke their fascination. Make friends. Have rational conversations. You offer a solution, or excitement, or notoriety. Whatever problem they really want to solve.  And you do it at a justifiable cost.  It’s not just money. Sometimes its not money at all.

Its time, comfort, or prestige for example.

Make it easy for them to talk to you. Online, offline, in person. Let them get involved with you – with forums, social media, and live events.

What brought them to your door was only skin deep.

What brings them into your living room is the comfy couch, great music, good coffee, and intelligent conversation that connects.

Posted by: Steve Banis

 

It’s What You Say

July 12, 2009

This marks the 1 year anniversary of the Burst Marketing Blog. If you’re still here, it’s due to one thing – content.

Content is king, now more than ever. In the May 29th, 2009 edition of the Albany Business Review, I mentioned that distribution of content is separating ever more quickly from the production of content.

Traditional electronic and print content mediums are joined by mobile broadcast and by websites, blogs, social media outlets, email, video and audio streaming and other online content distribution channels to blur the focus of where people get their content.

As the where becomes more fragmented, the what becomes the central hub of your communication plan.

To put a spin on a piece of advice mom may have once given you…

‘it’s not how you say it, it’s what you say.’

Targeting is still important – very important. But the reasons for that and the execution of it are different than they used to be not so long ago. Targeting now comes first in the form of content and next in the area of placement. Cost per 1000 or GRPs are too misleading today to be reliable measures of spending effectiveness.

Your target may be listening or watching something one moment and then seconds later be somewhere else. Trying to hit them in a single spot is like tracking a mirage in the desert. Don’t try.

Content is the one constant you can control.

Posted by: Steve Banis