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See me. Hear me. Touch me.

October 11, 2011

The 5 Senses

In The Who’s rock opera Tommy, the main character experiences a trauma that leaves him deaf, dumb and blind (though he sure plays a mean pinball).

Don’t leave your audiences in the same position. You want to get all their senses going to trigger an emotional reaction and act — hopefully to buy your product or service – or at least find out more.

Sight: There are some extreme and obvious examples of using sight to get a response, but also some of a more subtle nature. Color, for example, can play a major role in how customers feel when they view your material – digitally and in print. Whether you have a neutral gray background or a red background will both attract a different audience and make each person feel a very different way.

The images used on your pages play a major factor for sight. Are people smiling, are they sad? Are there people on the materials at all? Connotations play a HUGE role here.

Sound: You know the members of your audience. How long is their attention span? Perhaps some form of multimedia is the better way to get your message out. If you have a video or audio clip a user can click to play, you might get to your audience more than you would with traditional text. Multimedia can work well in concert with text elements to highlight and make tangible the products or services you offer.

Touch: A Kindergarten teacher had a desk drawer for her kids who stood out. If you did something nice, you got a soft white cotton ball. If you were bad, you got a prickly pine cone. Is your mailer glossy and shiny? Is it textured to scream recycled paper? Is it thick and beefy? Is it 3D? All of these describe marketing materials that stand out when someone touches them. How are you standing out from your competition?

Smell/Taste: If you like wine, you know that most of tasting wine is smell. Try plugging your nose and taking a sip. You’ll find it “tastes” remarkably different. If you want your potential customers to walk away with a good taste (perhaps even literally), some form of scratch-and-sniff or fragrance printing might be the way to go.

Curious about making senses work well in your marketing materials? Let Burst Marketing help.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Should Shifting Demographics Change Your Marketing Plan?

August 15, 2011

Marketing demographics bar graphThe simple answer is yes — and not just the wording on your flyer or website. The change might require a fundamental shift in the way you view your audience and even who to target.

The infamous Baby Boomer generation just reached another important milestone… retirement.  The first Boomer turned 65 at the beginning of 2011 and for the next 19 years, 10,000 Boomers will retire every day.

Every generation has specific characteristics that define it. Millennials are growing up with the Internet, which some blame for their short attention spans and need for instant gratification.  The Great Generation (parents of Baby Boomers) grew up during the Great Depression and learned to save their money and be resourceful in their everyday life.

In their prime, Baby Boomers were big spenders.  Generally speaking, Boomers felt entitled to buy nice things and not worry as much about retirement, hoping to inherit their parents’ money and rely on Social Security when the time came.

But the world is a completely different place than it was 40 years ago.  Economically, socially and politically – things have changed.  These unexpected changes have knocked the baby boomers off their feet and they are now coping with the side effects of becoming what many call the “sandwich generation.”

Nearly 85 percent of 2010 college grads (and children of Boomers) planned to move back home with their parents because they either wanted to save money or they had no choice, according to an article by CNN Money. The recession and unemployment have hit recent college grads especially hard.

To make matters worse, nearly one out of every eight boomers is caring for their own family while providing some type of financial assistance to an elderly parent.

The sad reality is that 20 years ago, Boomers thought they would be taken care of by Social Security and their parents’ money; but today things are the complete opposite.  Social security has an uncertain future and many statistics show that inherited money is spent too quickly to provide stability.

This leaves Baby Boomers with an uncertain future.  Although the official retirement age is 65, nearly 75% of Boomers plan to continue working full or part time well past that age.

And your marketing plan needs to reflect that. Let Burst Marketing help you adjust to current and future trends.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Why Sales Hates Marketing

July 11, 2011

Tags: , ,
Categories: Strategy

Are you using email marketing to its greatest potential?

As a marketing guy, I have a passion for the partnership shared between marketing and sales. However, I’m not sure the feeling is always mutual.

As a former head of marketing for a big investment firm, I was one of the top 12 executives at a $7 billion company. Depending on the day, I was either number 11 or 12, taking turns with the head of HR in the pecking order.

Such is often the feeling of many salespeople – and business owners I’m afraid – toward marketers (and marketing). We are a cost center.  A consumer of resources with no real way to measure our contribution to the business.

Wasted time and money

The reality is, many marketers haven’t taken enough responsibility for pulling their weight in the sales process.  Fortune 500 and other large concerns have already made marketing more accountable to revenue generation. One of the ways they’ve done this is expect leads to be better qualified before handing them off to sales.

Qualified B2B Lead Chart

Lead qualification is an area that presents great opportunity for B2B marketers. As represented in the accompanying chart, not many organizations go past simply getting a form with basic contact information submitted on their website. Few attempt to verify that there is a valid business need or real interest for their products or services before passing the lead on to sales.

This marketing “fail” can cause a number of issues including that Sales hates Marketing!

Utilizing email qualification. Conversion layers with video and/or other interactive tactics. Even a qualifying telephone call can improve the quality of a lead. Salespeople and your bottom line will love you for it.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

My phone runs my life. Get used to it.

July 5, 2011

hand-smartphoneMobile marketing trends for small businesses

If you think there are too many people surfing the web on their phones at restaurants or checking their e-mail in movie theaters now — just wait. By 2015, nearly 45 percent (yes, almost half) of all Americans will own a smartphone.

That’s an almost 50 percent jump from where we are now, according to the technology research company Gartner, making Smartphones the highest selling consumer electronic device category.

So don’t worry if you haven’t yet jumped on the bandwagon — there are many new trends businesses large and small can leverage to stand out in the mobile marketplace.

What’s old is still old. Banner advertisements have been translated from traditional websites to mobile, but the same problem exists: no one pays attention to them.

These days, web surfers are using search engines to find exactly what they are looking for and smartphone users top the list.

Instead of waiting for an ad to attract their attention, they’ll use location-based services to find local businesses and restaurants right around the corner.

If your company doesn’t appear on search engines, review websites or maps — you don’t exist!

And just as easy as it is to find a company, it is getting even easier to find reviews and offer incentives.

Yelp.com users can search and leave reviews for their favorite (and not so favorite) businesses.

Applications like Facebook Places and foursquare allow users to “check in” when they visit a business so all their friends can see where they are/were. Businesses connected to foursquare can offer coupons and other incentives to frequent visitors.

So why do you need to move on mobile? Think of life before the Internet. This is Internet at your fingertips.

Still not convinced that mobile marketing is the way of the future?

This video by Google sums it up perfectly. The Mobile Movement: Understanding Smartphone Consumers.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Marketing that loves your customer…or makes them cry

June 19, 2011

Tags: , ,
Categories: Strategy

Make ‘em laugh.  Cry.  Or yearn for family.

Just Fill a space in their hearts.

There was a time you may have heard your mother say…”the fastest way to a man’s heart is through his stomach.”  Not sure if the stomach has been replaced by his iPhone – but the idea hasn’t changed.

To find your way to your soul mate’s heart – or your customers – you’ve got to tug at their heartstrings.  Making an emotional connection is the fastest way to create attraction.

Olive Garden take out bigger

Recently I saw an Olive Garden commercial.  They’ve always got a big table, filled with family and lots of food.  OG’s target market is middle income families.  Money is tight and going out to eat is a less frequent event.

They want to convey a feeling of security and fulfillment.  So after eating and laughing – the very last image you see is a takeout bag.

That’s right…come to Olive Garden and you’ll have that secure feeling of being with family and you’ll leave with food for the next day!  The commercial aims leave you with the emotional feeling of abundance.  Their target loves leftovers.   It gives them a feeling like they’ve gotten great value. Value and abundence. Very powerful.

What emotional connection can your business make with your target?  Find that connection and you’ll be on your way to the beginning of a beautiful friendship.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Leads – get em while they’re hot!

May 9, 2011

Sales resources are scarce in terms of both money and professionals. The last thing you want are your salespeople (you included!) chasing around prospects that are a waste of your time. There are too many that aren’t qualified or aren’t ready to buy.

So how do you stop chasing your tail and improve the quality of the prospects you spend your time and money on?

Here is one principal to keep in mind.

The 24th time’s the charm

We’re often asked how long it takes an advertising campaign to work. The answer is…it depends. But we do know that it takes persistence.

In 1972, researcher Herbert Krugman detailed what has become a famous advertising mantra called the three hit theory. His theory basically went something like this –

All marketing messages must be received at least 3 times by a target audience member. The first so that she senses that you are communicating. The second so that she understands what’s in it for her. The 3rd so that she decides what she wants to do.

With so many marketing messages bombarding your audience, in our experience, particularly when a message includes a call to action – like in lead generation (or any good marketing message for that matter) – the 3 hit theory actually behaves more like a 3 x 3 x 3 hit theory.

It takes 3 exposures for your audience to realize you are communicating to them, 3 x 3 or 9 exposures for them to grasp what you’re asking them to do, and 3 x 3 x (nearly) 3, or 24 exposures for them to decide whether to accept your request for action or not.

So, one simple “hotness” test is how many times a prospect has been exposed to the message and did they actually take the actions you’ve asked them to take.

To clarify, the 24 exposures is required to be absolutely certain you have exhausted any hope of having a citizen (Seth Godin’s word for a member of the universe) make a final decision to accept or reject your request for action.

Are your expectations realistic in light of this? Are you prepared to make sure your message is received 24 times by your target audience?

Maintain focus on your marketing priorities and perseverance. Nurture your targets with continuous communication. In time, the ones you seek will be on fire.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

“Just Do It” – Um, Do What?

March 2, 2011

Everyday, we are inundated with direct mail, commercials, online pop-ups and advertisements, each telling us to take a different action. Call now! Click here! Visit for more information! In order to drive sales and boost conversion rates, you need to create powerful calls to action. But what do your calls to action actually ask your audience to do? Your audience is awaiting and expecting a prompt from you, so you need to create motivating and resonating calls to action.

A call to action (CTA) is a phrase that asks for the customer’s business. It should be attention-grabbing and tie in with your company’s goals. But why should people follow your CTA? What’s in it for them? You need to clearly demonstrate why following the CTA will benefit them and make their lives better or easier. This explanation will increase customer motivation and conversion rates.

Give clear examples of how the CTA will make life better throughout your copy. For example, try to use phrasing like this:

Using our new book-keeping software saves you time by allowing you to combine all your accounting functions into one program. Click here to download a free trial.

The above sentences do three things: First, it tells the customer the ultimate benefit of using the product. Second, it provides an example as to how it works. Lastly, customers are prompted to take a tangible action to learn more. These three elements need to be included in your CTA.

If you don’t have a product you can allow customers to sample, you should direct them to contact your offices. Be mindful of the best way for customers to contact you. Is it better for them to call your sales department, or should they email you to gather information? Either way, include the best contact method in the CTA by either placing a phone number in the copy or linking to an email submission form.

Make it easy for the customer to fulfill to CTA. Don’t lose your chance to gain business by providing complicated conversion processes. Make the action clear and easily understood. The action should also be something immediate – making a phone call, downloading a product, proceeding to the next page or completing and submitting a simple form. If necessary, make the CTA time-sensitive to encourage immediate action.

Clear and concise CTAs will engage your audience and increase conversion rates. CTAs are an essential factor in your sales that asks your audience for a specific action. Regardless of your end goal, your CTA is the first step in driving people into the sales funnel. It needs to capture attention and be easily understood and fulfilled. These handy tricks will help you achieve this undoubtedly.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Brands: More Than Just a Logo

February 2, 2011

Remember the days when all you had to worry about was making sure your letterhead and business cards had the same logo and information? Yeah, well those days aren’t coming back anytime soon. Your brand is now comprised of exponentially more elements, and maintaining brand identity is tricky. But don’t fret, it can be relatively easy to create a contiguous identity in your branding efforts.

1. Start by placing your logo on all materials. Your logo is a visual cue for brand association, but don’t confuse your logo for your brand. You’ll need much more than just a consistent logo to maintain a cohesive brand identity.

2. Use the same tone and terminology across all marketing platforms. Whether your tone is casual and playful or formal and serious, it needs to stay the same in each commercial, blog post and Tweet you create. If you refer to cars as “automobiles” in your printed collateral, it should be the same on your website.

3. Your slogan or tagline should be the same in all media. If you have a jingle, it must be performed the same way every time it is heard. Use companies like Oscar Mayer and Nike (two companies with unmistakable slogans and jingles) as your touchstone.

These branding “tricks” are a solid first step in maintain a consistent brand identity. Continue to ensure your brand is accessible to your consumers – that is, make it easily recognized. Use your brand notoriety to build trust and offer new opportunities to your audience.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Ignore the Bad Advice

January 5, 2011

Nowadays, it seems everyone is an expert in something. We all read blogs, follow those we like on Twitter, and skim Facebook for tidbits of knowledge we can take away and use to improve our lives and businesses. But when everyone is an “expert,” how do you know if you are receiving sage advice or snake oil? Here’s our take on the worst advice on the web.

The worst advice we see is thinking only of your long-term strategy (your 5 year plan, if you will). There is a fundamental flaw in this approach, and your business is bound to lose money if you follow that advice. We believe in short-term (6-18 month) strategies that create measurable results and are the basis to your long-term goals. So, what are the flaws in thinking only in the long-term?

Not testing your product. Testing is the only way to know if your product or service can live in the “real world.” Take a cue from big companies like Apple and GE – don’t skimp on R&D. Long-term strategists neglect to mention this core element of success.

Not testing your marketing plan and tactics. If you don’t test your plan and tactics, how will you know what works? If you approach your plan in the short-term mindset, you can adjust your tactics to fill needs and review the best practices for success. Long-term tactics are hard to measure and test.

Use gimmicks. Gimmicks rarely work, and most consumers are savvy enough to see through this. Many view a gimmick as a cover-up for a flaw in your product or service. Avoid gimmicks whenever possible. Long-term tactics don’t account for testing (see above), and suggest using gimmicks to fall back on to boost sales.

Be appealing to lots of people. WRONG! You might as well just dump cash in your in-sink-erator. Create a target audience with very specific demographics and psychographics, and create a “marketing GPS” to find it. This will allow you to test your message and hone in on the group most likely to benefit from your product.

We always craft our marketing campaigns to drive short-term results first. When we know what works in the 6-18 month time frame, we can create long-term strategies based on those results. Keep these tips in mind to avoid the “bad advice” pitfalls.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

Right-Sizing Your Marketing Budget

December 1, 2010

Your marketing plan and budget go hand-in-hand, so make sure you have a plan that provides measurable solutions for your needs. There is no set formula across the board, as each company has its own needs.

The goal of the marketing budget is to plan expenses and predict revenue. The average amount allocated to marketing budgets is between two and five percent of gross sales. Keep in mind this does not represent individual needs or strategies, so you might end up budgeting more. Other factors can determine your marketing budget, like:

- Percent of projected or past gross sales
- Per unit sales
- Seasonal allocation (especially true for retail operations)
- Projected cash flow

Dust off those old ledgers and compare current and past data to see how much you’ve allocated in the past and the success of each endeavor. If you don’t have past data, be proactive in recording and measuring your marketing efforts now for future comparisons.


Want to Know More about Albany Marketing firm Burst Marketing?
Visit us at www.burstmarketing.net

 

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